Help Center

What is the minimum amount I need to deposit in order to open an account?

The minimum deposit amount depends on the base currency of your account*:

Credit card

USD account – USD $250
EUR account – €250
GBP** account – £250
AUD** account – AUD $250

Wire Transfer

USD account – USD $500
EUR account – €500
GBP** account – £500
AUD** account – AUD $500
*Exception: In the event you use a 3rd party system please refer to your account manager for further details on the minimum deposit needed.

**AUD is only available for Australian clients, GBP is only available for clients from the UK. 

Want to withdraw funds from your account? No problem! 

Please follow these simple steps:

In order to apply for a withdrawal, you will need to fill out a withdrawal form online through your account on CFDGalaxy.
Once logged in, go to the withdrawal section and simply follow the steps and your withdrawal will be processed. 

Please note: In order to complete the withdrawal, the account must be verified. 

How long does it take to withdraw funds?

Withdrawals are typically processed and sent within 1 to 2 business days of being approved, however the entire process may take up to 10 business days.

Should there be any issue with approving the withdrawal, you will receive an email notification regarding your withdrawal status. Please note that a withdrawal request that cannot be approved may be delayed until all requirements are met.

° Saturday, Sunday and US Public Holidays are not considered business days
° Once the funds are sent from our end, it may take a few extra days to reach your account depending on your bank/credit card company

What do I need to do if I make a credit card deposit? (Verification documents)

In the case of a deposit made with a credit card, we will need a copy of the following documents:

• A clear color copy of a valid government issued photo ID card (the information on it must match the information you registered with).
• A recent utility bill showing your name and address.
• CFDGalaxy reserves the right to request a credit card copy. In that event, you may hide out the middle 8 digits of the card number. 

How long can I keep my positions open?

There is no limit on how long the positions can remain open, as long as you have sufficient margin in your account in order to maintain your open positions.
 

• This does not apply to Islamic accounts. If you have an Islamic account, please read the ISLAMIC ACCOUNTS section in our Terms & Conditions page

Where do I send my documents for verification?

There are two options for sending in your documents.


1. You can upload the documents by going to our website and logging to the your CFDGalaxy account. Once you have logged in to the Client Area, go to the 'Upload Documents' section. Please make sure that the documents are saved in the correct format and that your file name ONLY contains letter or numbers. Any other spacing will be invalid.

 2. You may send the documents by email to our Customer Support email address support@cfdgalaxy.com.


 Please note:  We cannot accept documents hosted on cloud services